DESCRIPTION

The conversational commerce platform Charles offers companies the opportunity to map the entire buying process of their customers and marketing activities – from advice to returns – via Messenger such as WhatsApp.

Christopher Schubert explains the advantages of this „Messenger apps”, you directly integrated into the daily habits of customers. If you handle this trust well, you can count on significantly higher opening and response rates.

Consequently, compared to twenty times higher sales per recipient compared to classic email newsletters, customer lifetime values and in-chat conversion rates of thirty percent, are no longer rare.

ABOUT CHARLES

We at Charles believe “traffic” will exponentially move from the streets and the browser into chat apps. In a world where cCom is the 3rd big pillar of commerce, gluing together all channels unlocks the full potential of personalization between companies and consumers. For any situation in life we believe It’s better to have a conversation.

Conversations are the human superpower to create trust, shape relationships and avoid misunderstandings. In life as in commerce. Between people as between consumers & companies.

With our B2B SaaS software Charles empowers companies to master this opportunity by seamlessly bringing their business into chat. Founded by Kapten & Son Co-Founder Artjem Weissbeck and ex-McKinsey E-Commerce lead Andreas Tussing, we’re facing an exponentially growing number of clients and are backed by prestigeous investors Accel and HV Capital.

Now it is time for you to join us on our journey and pioneer Conversational Commerce together!